Refunds and Returns Policy
Effective Date: January 27, 2025
Thank you for shopping at Share Your Crochet (“Website”), operated by Share Your Crochet (“Company,” “we,” “our,” or “us”). We strive to ensure your satisfaction with our digital products. This Refunds and Returns Policy explains the process, conditions, and timeframes for obtaining refunds.
1. Nature of Products All products offered on our Website are digital in nature, such as crochet patterns, guides, or other downloadable content. Due to the nature of digital goods, all sales are final once the product has been accessed, downloaded, or used.
2. Refund Eligibility Refunds for digital products are only available under the following conditions:
- The product was not delivered successfully (e.g., download link not received).
- The file is corrupted or unusable and cannot be replaced by us.
- A duplicate purchase was made by mistake.
Non-Refundable Situations:
- You changed your mind after purchasing.
- You no longer need or want the product.
- You made a purchase error unrelated to duplicate purchases.
- You are unable to use the product due to insufficient technical understanding or compatibility.
3. How to Request a Refund To request a refund, please contact us at [email protected] within 7 calendar days of your purchase. Include the following information in your request:
- Your full name and email address used for the purchase.
- The order number or transaction ID.
- A detailed explanation of the issue.
We aim to respond to refund requests within 3 business days. If your request meets the eligibility criteria, we will process the refund within 5-7 business days after approval.
4. Digital Product Access Upon Refund If a refund is granted, your access to the digital product will be terminated immediately. You are required to delete all copies of the product from your devices and storage. Continued use of refunded products is a violation of our terms.
5. Fees or Costs Involved Refunds are processed free of charge. However, please note that any fees charged by third-party payment processors (such as transaction or currency conversion fees) are non-refundable.
6. Technical Support If you experience issues accessing or downloading your purchased digital product, please contact us before requesting a refund. We are happy to assist in resolving technical issues to ensure you can fully enjoy your purchase.
7. Updates to This Policy We reserve the right to update this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on our Website. It is your responsibility to review this policy periodically.
8. Contact Information If you have any questions about this Refunds and Returns Policy or need assistance, please contact us at:
Share Your Crochet
Email: [email protected]
By purchasing from our Website, you acknowledge that you have read, understood, and agreed to this Refunds and Returns Policy.
